Refund policy
Due to the fact that each + every order is made to order, we do not offer exchanges or refunds. Contact WeAre@blknvegan.com before returning any items. Please note, however; if your box is marked as "delivered" per USPS, we cannot be responsible for stolen or lost packages. Please file a complaint with the US Postal Service.
Can I cancel or change my order?
At this time, all sales are finals. Orders cannot be canceled or changed after being placed.
What if my order is faulty or returned?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. Please contact us within 15 days (U.S. Orders) or 30 days (International Orders) of your item shipping. Items reported after this time limit will not be valid for a replacement.
Orders returned due to an insufficient address are submit to reshipment fees.
Due to every product being fulfilled as it is ordered, reshipment's cannot be canceled or refunded. Please note, additional time is required for reshipment.
What if I receive an incorrect item?
If you have received an item you did not order, please email us at WeAre@blknvegan.com so we can resolve this for you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.